DELIVERY POLICY

OWS Terrariums | Last updated: 19/08/2026

This Delivery Policy explains how orders are prepared, dispatched and delivered. Our terrariums contain living plants and, in many cases, glass, so we take particular care with packaging and delivery.

1. Delivery area

We currently deliver to addresses within Merseyside / UK MAINLAND . Any delivery restrictions will be explained before an order is accepted.

2. Delivery options and costs

The available delivery option and total delivery cost will be confirmed before payment is taken.

Delivery charges may vary depending on the size, weight, destination and packaging requirements of the terrarium.

We will not add delivery charges after an order has been accepted unless the customer has agreed to an additional charge.

3. Dispatch times

Because our terrariums are ready-made products, we aim to dispatch orders within 10 working days of receiving cleared payment.

The expected dispatch timeframe will be confirmed at the time of purchase. If a longer or different timeframe is agreed with the customer, that agreed timeframe will apply.

Where no different timeframe has been agreed, goods will be delivered without undue delay and within the maximum period required by applicable consumer law.

4. Delivery times

Once an order has been dispatched, the delivery timeframe will depend on the delivery service used.

· Any delivery timeframe we provide is an estimate unless we have specifically agreed a guaranteed delivery date.

· Courier delays can occur due to circumstances outside our reasonable control.

· If an order is significantly delayed, we will communicate with the customer and take appropriate steps to resolve the situation.

Nothing in this policy limits the customer's statutory rights where goods are not delivered within the agreed timeframe or within the period required by law.

5. Delivery address

Customers are responsible for providing a complete and accurate delivery address and any relevant delivery instructions before the order is dispatched.

If an incorrect address is provided and the parcel has already been dispatched, the customer should contact us as soon as possible. Additional delivery charges caused by incorrect information may be the customer's responsibility where legally permitted.

6. Safe delivery

Terrariums contain glass and living plants. We package each order with reasonable care to protect the contents during normal transportation.

· Please handle the parcel carefully when it arrives.

· Open the package carefully and keep the original packaging until you have checked the terrarium.

· Do not leave the parcel in extreme heat, cold or direct sunlight for prolonged periods where this can be avoided.

· If the terrarium is damaged, take photographs before disposing of any packaging.

7. Damaged on arrival

If your terrarium arrives damaged, please contact us as soon as reasonably possible.

Please provide:

· Your order number.

· A photograph of the outer packaging.

· A photograph of any visible damage to the packaging.

· Clear photographs of the terrarium and its contents.

· A photograph of the delivery label.

Please retain the packaging and damaged item unless we tell you that it is safe to dispose of them.

Damage during delivery will be assessed separately from a change-of-mind return and will be dealt with in accordance with applicable consumer law.

8. Failed delivery or missed delivery

If a delivery attempt is missed, the courier may offer redelivery, collection or another delivery option. Customers should follow the courier's instructions promptly.

If a parcel is returned to us because delivery could not be completed due to an incorrect address, failure to follow collection/redelivery instructions, or another circumstance attributable to the customer, we will contact the customer to agree the next steps.

9. Delivery delays and circumstances outside our control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather, major transport disruption, industrial action, widespread service outages or other unforeseeable events.

If such an event affects your order, we will take reasonable steps to keep you informed and minimise the impact.

10. Living plants

Our terrariums contain living plants. Minor changes during transport and after delivery can occur, including movement of leaves, changes in condensation and minor plant adjustment.

These natural changes do not automatically indicate that the terrarium has been damaged or is faulty.

If you believe a plant has arrived significantly damaged, diseased or otherwise in an unacceptable condition, please contact us promptly with photographs so that we can assess the issue.

11. Risk and responsibility

We remain responsible for the goods until they are delivered to you, subject to applicable law. Nothing in this policy transfers responsibility for loss or damage to the customer before delivery where the law says responsibility remains with us.

12. Collection

If we offer local collection, the collection arrangements, location, date and time will be agreed with the customer before collection.

The customer should inspect the terrarium at collection and raise any obvious concerns at that time.

13. Contact

For delivery questions, damaged deliveries or delivery problems, contact:

Business: OWS Terrariums

Email: OWSterrariums@gmail.com

Instagram: OWSTerrariums

14. Statutory rights

This Delivery Policy does not affect any statutory rights you have as a consumer. Where the law provides a right or remedy that differs from this policy, the legal right or remedy will apply.